Credit card fraud is a substantial issue with any online payment platform. Unfortunately, this means that stolen credit cards are occasionally being tested on all payment platforms. The good news is that Stripe has fraud detection technology called Radar, which blocks most fraudulent transactions. Stripe’s Radar scans every payment to detect fraud immediately. While this feature catches most credit card fraud, some fraudulent payments still get through.
To combat this, Donorbox has a powerful Fraud Prevention feature. This feature bolsters Stripe’s Radar technology and allows organizations to block more scammers who are testing stolen cards.
How To Enable This Feature
You will find this feature in the “Account” tab of your Donorbox page.
Once you are in “Account,” find and select “Fraud Prevention.”
Here, you can choose whether you want to block payments with five failed attempt in six hours. Simply toggle the switch on or off. You can also review your scam report analysis here.
How It Works
While in the Fraud Detection tab, you will be able to review suspicious donations, which appear after five failed credit card attempts have been made from one account. When you turn on the blocking setting, if a user has five failed payments occur within six hours, the user will be automatically blocked and the payments will not go through. This should deter those using Donorbox as a donation platform to test stolen cards.
When reviewing suspicious donations, it may be helpful to check the country that the payment was made from. For example, if you are not expecting a donation to be made from Malaysia, you can refund the payment and report fraud.
When to Turn Off Fraud Prevention
In most situations, you will want to leave the Fraud Prevention feature on. However, in some cases you may want to turn it off temporarily. For example, if you are having a fundraiser and using the same computer to collect donations with multiple credit cards, it is possible that some credit cards may be declined. So, you could switch off Fraud Prevention during the fundraiser in order to avoid blocking valid payments.
Another possible scenario where you may want to briefly turn off automatic blocking would be if you are using your personal computer to collect donations on behalf of donors. This would mean that multiple credit cards would be used on the same computer, creating a possibility of multiple failed credit card attempts. To avoid this, simply switch off the feature while you are inputting donor payment information.
The Fight Continues
Credit card fraud will not be eliminated overnight, but this powerful feature, along with Stripe’s Radar will help stop and prevent the majority of fraud on Donorbox campaigns. Your organization will now have the power to review and refund suspicious payments so that you will not be accepting fraudulent payments. Donorbox is constantly working to make your fundraising experience better and more reliable. This feature is just another one of those steps!