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Donorbox Blackbaud Altru Integration FAQ

What is the Donorbox + Blackbaud Altru integration?

Our newest nonprofit CRM integration is designed to make life easier for nonprofits hosting events or gathering data on-site. Instead of manually entering donations and ticket sales into Altru (an events, ticketing, and membership management software), the Altru fundraising integration automatically syncs data from Donorbox, including donor details, recurring gifts, and event ticket purchases. The result is clean, accurate records and streamlined ticketing and admissions management without duplicating effort.

Who can use this integration?

Integration with this all-in-one cultural CRM is available to any nonprofit using Donorbox's online giving platform for art fundraising, ticket sales, or events, and who also monitors their data with Blackbaud Altru donor management. It can also be useful to organizations that benefit from peer-to-peer fundraising campaigns at events. It's especially valuable for nonprofits that frequently host events (like museums, performing arts venues, or cultural institutions, for example) that need accurate, timely records of ticket sales and donor activity in one place.

What kind of nonprofits does this integration work well for?

Blackbaud Altru works excellently as a zoos and aquariums CRM, a museum fundraising software, or an arts and cultural organizations' CRM for performing arts organizations. While nonprofits from any sector can reap the benefits of integrating with this ticketing and event management CRM tool, these are the sectors that most commonly see significant improvement in their workflow and operations with this integration.

What types of transactions can I sync?

You can apply a seamless data sync to virtually all key donor and event data. This includes one-time and recurring donations, ticket purchases, donor details, and fund designations. Integration with Altru ensures that payments are automatically linked to the correct donor and, for events, to the correct registrants. It removes the guesswork from reconciliation and gives your team confidence in your financial records and when sending tax-deductible receipts.

Can I sync past donations and ticket sales?

Yes. If you've already been collecting donations or selling tickets through Donorbox, you can bring past transactions into Altru. This makes sure that your Altru records remain complete and accurate, even if you only start using this integration after months of fundraising/event hosting.

What happens if a sync fails?

If a sync doesn't go through, the system logs the failed export and gives you the option to retry manually or let it re-push automatically. This way, you can rest assured that no donation or ticket sale will be left out of your records.

How does this save my nonprofit time?

Manual data entry and reconciliation are some of the most time-consuming administrative tasks for nonprofits. By syncing donations and ticket sales directly into Altru, this integration removes hours of manual work, reduces the risk of errors, and simplifies compliance-ready reporting for streamlined nonprofit workflows. With improved fundraising efficiency, your team will have more time to focus on mission-critical work, like building donor relationships and growing your impact.

I'm interested in connecting this integration. How do I get started?

It's really easy to get this set up and only takes a few minutes. Donorbox customers on Standard, Pro and Premium plans can start using the Blackbaud Altru integration by enabling it within their Altru and Donorbox accounts, simply by following the step-by-step process here. While the integration is included free of charge in the Donorbox Premium plan, customers with Standard or Pro plans can connect this integration for just $65/month.

Frequently Asked Questions

Introducing Donorbox + Blackbaud Altru: Connecting donations and ticket sales

Our new Altru CRM native integration brings you a comprehensive suite of tools for memberships, fundraising, marketing, and supporter analytics. Donations and ticket sales flow from Donorbox directly into Altru – no workarounds needed.

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Connect Blackbaud Altru

Less data entry and admin. More time for your mission.

With the Donorbox and Blackbaud Altru native integration, every donation and ticket sale flows seamlessly from Donorbox into Altru, complete with donor details, donation designations, and fund mapping.

Don’t waste time and risk errors with manual data entry. With this Donorbox Altru connector, every one-time gift, recurring donation, and event ticket sale made with Donorbox is instantly recorded in Altru with the correct donor details and allocations to create a centralized donor database.

Automatic donation and ticket sync

Keep your data on fund designations and reconciliation error-free. Donations and ticket payments are automatically mapped and applied correctly, so your financial reporting stays rock-solid.

Accurate revenue tracking

Leverage Altru’s smart segmentation and targeting tools, complete records, and built-in email marketing. Event ticket sales sync directly with the right registrants in the Blackbaud Altru software for clearer reporting.

Smarter event management for nonprofits

See a fuller picture of your visitors, members, and donors, all in one place. Consolidate and enrich your data with key donor information and gain insight into how to delight your visitors and keep them coming back with the right donor engagement tools.

Holistic donor insights

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Resources

Blog Resources

How to Enable the Donorbox + Blackbaud Altru Integration

Donorbox + Blackbaud Altru Integration: Smarter Ticketing and Fundraising for Nonprofits

Donorbox’s Dynamic Duo: How to Raise More with Live Kiosk and Events

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Get a comprehensive view of your fundraising data in Altru, including advanced donor insights into your visitors, members, and donors. Segment event attendees and donors according to their interests, and eliminate hours of manual work and data reconciliation within spreadsheets, freeing up your team’s time to engage supporters.

Say goodbye to manual entries — and the errors that come with them

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