The new Donorbox + Blackbaud Altru integration makes ticketing and fundraising smarter than ever. Ready to see how it can save hours every week and give your organization cleaner, more actionable data?
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If you’ve ever been stuck in the office after a show or event, manually entering ticket sales into your CRM, you’ll know how time-consuming it is. One typo and your reports are off. One missed entry and your finance team chases you for weeks.
For arts and culture organizations – museums, theaters, zoos, aquariums – where ticket sales and donations overlap constantly, this pain is magnified.
Cue the Donorbox + Blackbaud Altru integration! Donorbox now connects directly with Blackbaud Altru, syncing donations, ticket purchases, and supporter details automatically.
In this article, we’ll show you how this integration works and how it can save your team hours, reduce mistakes, and help you engage supporters.
Blackbaud Altru is a cloud-based CRM platform designed specifically for arts and cultural organizations.
Think of it as the central hub where you track who’s coming to your events, who’s buying tickets, who’s donating, and how often.
With Altru, your organization can:
It’s trusted by museums, theaters, historical sites, zoos, and science centers worldwide. The problem? Altru is powerful, but entering data can still be a slow, manual process – which is where Donorbox comes in.
Nonprofits and cultural organizations are often stuck using a patchwork of tools: an event ticketing system for admissions, a separate donation platform, a spreadsheet or two, and finally, a CRM to store the data.
The result is hours spent manually reconciling all this data. I’ll give you an example:
You host a sold-out art exhibition. You sold 300 tickets online, collected a dozen extra donations at checkout, received several in-person contributions at your donation kiosk, and now you have to make sure all that data lands in Altru – linked to the right constituents and designations. That could take hours.
This integration eliminates that headache. The Donorbox + Blackbaud Altru connection, priced at $65/month and included in Donorbox Premium, automatically sends your donations, ticket sales, and supporter details into Altru – no extra work required.
You’ve got the general idea, but let’s look at some of the benefits in more detail.
Here’s what makes this integration so powerful:
With this integration, donations, ticket sales, and supporter records are synced automatically. This means less admin, fewer errors, and more time spent actually engaging supporters.
Galas, concerts, guided tours – events are rarely just ticket sales.
You might collect optional donations during online checkout, or encourage guests to give in person using the Donorbox Live™ Kiosk app with just a tap on a tablet, iPad, or Android smartphone.
Raise More with Donorbox Live Kiosk
Both the ticket purchase data and those extra donations flow into Altru together, giving you a clearer picture of each attendee’s support and making follow-up easy.
Ever struggled to find out which campaign a donation belonged to? With this integration, you can map each Donorbox campaign to a specific designation or fund in Altru. Your finance team gets cleaner reports, and you can get confidence that every dollar is tracked correctly.
Even if you didn’t set up the integration before your last big event, you won’t lose that data. You can easily sync past donations and ticket sales into Altru retroactively, so your records stay accurate and complete.
Duplicate records are nightmare fuel! This integration first searches for existing constituents in Altru based on email address.
If one is found, Donorbox updates their profile with the latest donation or event data. If not, it creates a new constituent record.
Long story short: clean data equals better stewardship.
When all your data lives in one place, you can see patterns you’d otherwise miss. That donor who comes to every exhibit opening? Invite them to your membership program.
The family who buys tickets to every holiday event? Send them a thank-you note with a small donation ask. This is how you turn visitors into lifelong supporters.
Bonus resource: Check out our blog on donor cultivation for more tips on how to build stronger relationships with your supporters.
Blackbaud Altru is an incredible back-office tool – great for CRM, reporting, and operational oversight. But it’s not necessarily built to be donor-facing.
Donorbox solves this problem with modern, donor-first giving tools. You can put together a donation form or ticketing page in minutes, add custom questions, offer dozens of payment methods through Stripe, and give donors a seamless experience to boot.
Here’s why else this combo is a perfect match:
To sum it all up, this integration means you don’t have to choose between easy fundraising and enterprise-grade record keeping.
You get the best of both worlds – Donorbox’s formidable fundraising features and the power of Altru’s CRM capabilities.
Setting up the Donorbox + Blackbaud integration only takes a few minutes. Follow our step-by-step guide to connect your account and start syncing donations and ticket sales automatically.
Not using Donorbox Events yet? Sign up for free and see how simple it is to raise more, sell tickets, and keep your data clean – without adding hours of admin to your week.
Plus, check out our Nonprofit Blog for practical guides on hosting successful fundraising events, and subscribe to our newsletter to get fresh ideas and strategies sent straight to your inbox.
Fern is a journalist-turned-editor with 8 years of writing experience, now using that skill set to help nonprofits share their stories and connect with donors. Along with her editorial work, Fern volunteers with animal welfare organizations and has spent years fostering and rehabilitating rescue parrots.
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