Thinking of switching from Givebutter to a new fundraising platform? Keep reading for step-by-step instructions on how to cancel your Givebutter account (plus insights on why you may consider switching fundraising platforms).
If you’re considering a move from Givebutter to another fundraising platform, we have you covered! Check out our step-by-step guide to canceling your Givebutter account.
We’ve also included some helpful insights based on reviews by other nonprofit organizations for context on potential drawbacks to the Givebutter platform.
Let’s get started!
To close your Givebutter account, start by logging in to your account and navigating to the dashboard.
Next, click on the “Settings” button, as shown below.
Under the “About” tab, click on “Organization Profile.”
Scroll down to the bottom of the page and select the “Close Account” button.
That’s it! You have now canceled your Givebutter account.
Remember to back up any data you may need before you close your Givebutter account.
There are several potential reasons why you may be thinking of canceling your Givebutter account.
Let’s explore why some users may be inclined to make a change – all based on real nonprofit user reviews!
In order for Givebutter to remain a free-to-use fundraising platform, nonprofits must enable the optional tipping feature. This asks donors to pay an additional 15% optional tip on top of their donation to your organization, which goes directly to Givebutter.
If your nonprofit chooses to disable the option to ask donors to tip, then the standard platform fee of 1-5% will apply. This is in addition to the processing fee of 2.9% + 30¢ for credit/debit card and digital wallet transactions, and 1.9% + 30¢ for ACH transfers.
While Givebutter is transparent about its pricing model, it isn’t free for nonprofits who would rather not risk tapping into their donors’ tipping fatigue.
Email campaigns and customizable donation forms are a wonderful way for your nonprofit to engage a large pool of donors with personalized touches while boosting brand visibility.
Unfortunately, some Givebutter users have expressed a need for more email customization options.
I wish there were more templates or options for switching up the look of the emails. I tried to embed a video and it would be great if they could play the video directly from the email, instead of it taking them to a different site (YouTube for example) after clicking the link for the video. – Marisa C. on G2
Your nonprofit may also experience limited customization options available with Givebutter’s donation forms, which may be frustrating when trying to establish trust among supporters.
The customization options are a bit limited—I’d love to have more ways to match the donation pages with our brand’s vibe. – Verified User
Having access to detailed analytics and reporting is crucial to understanding the success of your donation forms and campaigns so you can improve future fundraising strategies.
This provides valuable insights, like which platform your donors visited your donation page or campaign from, or which messaging worked best to engage and attract more supporters – and ultimately, secure more donations to your cause.
Givebutter offers a great set of reporting tools that help nonprofits gain a better overview of campaign success. However, some users have mentioned that the platform could offer more user-friendly and robust reporting and analytics. Your nonprofit may experience some reporting limitations compared to competitor platforms – which may be a reason you may consider canceling your Givebutter account.
Understanding the unique preferences, metrics, and behaviors of your donors is the key to effectively engaging them and helping them feel more connected to your mission.
While Givebutter does offer some segmentation options, you may find it a bit limiting if your nonprofit relies on more advanced functionality. Users have noted a lack of advanced filtering options, including segmenting according to specific donor information, like mailing addresses.
We are using a larger CRM system to track and manage donors and it’s not one that integrates well with Givebutter so much of the data is done manually. Segmenting new and lapsed odnors and having an automated process for each segmented population is important to us. We also have a larger population of older donors and need to have a more robust direct mail effort than they currently have, but there looks to be efforts in changing that soon. – Liz M.
At Donorbox, we’re passionate about helping nonprofits like yours do more good. We’ve already helped thousands of organizations raise more than $3 billion collectively – and counting!
Let’s explore just some of the reasons why nonprofits choose Donorbox as their fundraising and donor management platform of choice.
Donorbox allows your nonprofit to create attractive multi-step donation forms that can be customized to align with your brand. This helps build donor trust and credibility, inviting more donors to give to your organization.
You can create brand-aligned donation forms with Donorbox and include a powerful call to action that empowers donors to give to your campaign. Add your brand’s colors, customize the text and corner radius of your donate buttons, and add powerful images that reflect the purpose of your campaign.
Donorbox Pro and Premium users can also include additional images to donation forms, including header images, trust badges, and donation amount images. Adding a content panel that effectively shares your fundraising story – without supporters having to leave the webpage – is also available at Pro and Premium levels. And, Premium users can create a custom subdomain for donation forms hosted on Donorbox, further boosting brand credibility and trust.
Learn more about how to create brand-aligned Donorbox donation forms here.
Create a Donorbox Donation Form
You can add up to four giving intervals to your donation form and indicate your preferred interval with a heart. This lets your donors know how they can make a bigger impact with their donations. Choose from one-time, daily, weekly, biweekly, monthly, quarterly, and annual.
Empower your donors by enabling donation designations that give them the freedom to choose the area of greatest need. And, give your donors multiple payment options on donation forms, including Venmo, Apple Pay, Google Pay, PayPal, and more.
We’re passionate about creating powerful and user-friendly fundraising tools that accelerate donations to your cause. Whether you choose to utilize our robust donation forms, peer-to-peer, crowdfunding, events, or in-person fundraising, our tools help you maximize your fundraising at every step.
The saying, “time is money” is well and true for any nonprofit! Having access to exceptional support and resources is critical when you’re busy fundraising and making a positive impact And time is not always on your side.
At Donorbox, our round-the-clock customer support helps lighten the load so you can focus on what matters most. Our Customer Success team is always ready to help whenever you get stuck or have a general question!
You also have access to plenty of resources that empower you to use our tools. From our knowledge base to our Nonprofit Blog, YouTube channel, and Donorbox Library, Donorbox organizations have plenty of resources to streamline their fundraising efforts.
We know how important it is for your nonprofit to be able to access your funds as quickly as possible. We offer both Stripe and PayPal as secure payment processing options, which means we don’t hold on to any of your funds received!
Your organization can withdraw funds within two to three business days as a Donorbox user. U.S. organizations that use Stripe can also leverage ACH to transfer funds on the transfer schedule set. You can access your funds within at least two business days if set on that schedule via ACH.
Knowing exactly what costs are involved with your fundraising platform is essential to help you plan financially. That’s why we ensure we are transparent about our pricing at all times!
Donorbox is free to start and charges a small platform fee of 2.95% for most features available on the Standard plan (3.95% for Events, Memberships, and Peer-to-Peer).
For the Donorbox Pro plan which is $150/month, the platform fee is reduced to 1.75%. Or, enjoy added flexibility with Donorbox Premium, which allows you to choose from various features and add-ons designed to scale your fundraising, plus exciting perks. Events, Memberships, and Peer-to-Peer also come with a flat 2% platform fee for Pro and Premium users.
Learn more about our plans and pricing here.
Donorbox gives organizations a variety of ways to pull specific, detailed reports from donor and transaction data using reporting templates. You can generate donor data reports using the following templates:
What’s more, we offer powerful tracking and analytics tools that provide key insights into campaign and ad performance, including Google Ads, Google Analytics, and Meta Pixel. Donorbox Standard users can enable the Tracking & Analytics add-on for $35 a month, or upgrade to our Pro or Premium plans to have it included in their package.
Reporting, tracking, and analytics tools are important as they help inform your future fundraising strategies, build critical donor data analysis, track campaign effectiveness, and even steward new donors. Having these critical insights on hand also helps you effectively engage donors with segmentation and personalize your outreach.
Donor segmentation is a crucial part of any nonprofit’s strategy as it allows you to better understand your supporters, maximizing donor engagement and enabling targeted outreach.
You can use our reporting templates to effectively segment donors or utilize the advanced segmentation features within Donorbox CRM.
Our AI-powered CRM comes fully equipped with features like Email Marketing for mass donor communication, plus direct access to segmentation tools. Donorbox CRM’s features – Segmentation “on the Fly,” Groups, and Dynamic Lists – also enable you to seamlessly categorize donors based on unique traits and characteristics, including giving history, relationships, event attendees, and more.
The best part? You can enjoy the automated capabilities that come with our CRM, saving you time, maximizing efficiency, and streamlining your workflow.
Donorbox CRM is entering an exciting phase of enhancement. We’re working hard to develop and launch powerful features that maximize fundraising income and enhance the user experience. Stay tuned for more updates as we move closer to the full, enhanced release!
Choosing the best fundraising platform for your nonprofit often involves a trial-and-error approach. If you’re thinking of canceling your Givebutter account, we hope this article has been of help!
Thinking of giving Donorbox a try? Sign up today and join more than 100,000 organizations already using our fundraising platform.
Check out our Nonprofit Blog for thousands of articles geared to help you fundraise smarter and more efficiently. Don’t forget to sign up for our monthly newsletter for exclusive fundraising tips and insights sent straight to your inbox every month!
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Jamy-Lee Holt