If Pushpay isn’t delivering what your church needs, it might be time to move on. In this post, I’ll share how to cancel your Pushpay account, plus what to look for in your next online giving solution.
Join the fundraising movement! Join the fundraising movement!Ready to part ways with Pushpay and move on to something better?
In this article, I’ll walk you through how to cancel your Pushpay account and share why it might be worth moving to a more robust fundraising platform like Donorbox.
While Pushpay does offer convenient online giving tools for supporters, it may fall short in several areas depending on your church’s needs and budget. Let’s take a closer look.
Pushpay requires nonprofits to commit to an annual contract ranging from 1-3 years in duration. If circumstances change, organizations are still responsible for the remaining balance and may face challenges when trying to get out of the contract early.
Pushpay reviews like this one highlight the issue:
The long-term contracts are restrictive and don’t offer the flexibility needed if your circumstances change or if you’re dissatisfied with the service.” – Verified User in Public Safety
We CANNOT get out of our contract!…Save money and headache and go with another company!” – Anthony M
Although Pushpay supports online church giving and supporter management, it doesn’t include built-in crowdfunding or peer-to-peer fundraising features, which are key for increasing donations and expanding your reach.
Pushpay does not publicly list its pricing. However, reviews suggest that, between base subscription costs and additional fees, it can become a significant investment.
Processing charges and fees are the highest in the arena.” – Joshua S
PushPay is extraordinarily expensive…Rolls Royce Prices for Nissan Quality.” – Daniel E
The platform offers a limited range of payment methods for supporters – direct bank transfer, cards, and only one digital wallet option.
Bonus resource: Read this blog to learn why offering more donation methods decreases donor drop-off.
First and foremost, be sure to export all your important information – once your account has been closed, you’ll no longer have access to your Pushpay portal. This includes data like your transaction history and previous giving statements.
Here’s a list of data you may want to export. You can also access additional built-in reports by navigating to Reports & Metrics > System Reports.
Log in to your Pushpay account and go to the Finance tab, then select the Transactions page.
From there, apply any filters you’d like, and once you’re ready, click the Export button in the top right corner.
Keep in mind that this export will include transactions that are still processing.
Log in to your Pushpay account and go to the Reports & Metrics page. From there, select System Reports, then open the Financial tab.
Under Statements and Pledges, click Giving Statements.
You’ll receive an email with a link to open a PDF of the statements. Be sure to download and save the PDF to your computer, as the email link will no longer be active once your account is closed.
Log in to your Pushpay account and go to Recurring, then select the Overview page.
From there, use the filter options as needed, and once you’re finished, click the Export button to download your data.
Pushpay also provides a Data Export service for $150. If you’re interested in using this option, submit a support ticket to schedule your export.
Here are some important things to know before closing your Pushpay account:
To close your Pushpay account, you need to send an email to letting them know you’d like to close your account.
Be sure to include the following information in your email:
Over 100,000 organizations are already using Donorbox to grow their giving.
Here are some of the top reasons many choose Donorbox over Pushpay:
But don’t just take my word for it! Donorbox holds a 4.8 rating on Capterra, while Pushpay comes in at 4.2.
With Donorbox, you have access to advanced fundraising tools, like peer-to-peer and crowdfunding campaigns, right with the free plan, with no monthly or annual contracts.
For example, see how The New Evangelicals used Donorbox to build a beautifully branded crowdfunding page, complete with a donor wall that encourages generosity and celebrates each gift.
Start Crowdfunding with Donorbox
For even more reasons to choose Donorbox, check out our blog on 12 reasons to choose Donorbox over Pushpay.
Pushpay is a popular online giving platform, but you might notice you have to spend quite a bit to really see a meaningful boost in donations or to get it fully working for your church’s needs.
If you’re thinking about canceling Pushpay, consider trying Donorbox for free. You’ll see firsthand how the platform’s online and in-person fundraising tools help you grow donations without stretching your budget.
With a background in professional writing, Lydia brings over 10 years of experience in nonprofit communications under her belt, with a strong focus on fundraising and donor engagement. Her passion for supporting nonprofits was sparked during college internships with global mission organizations, where she gained hands-on experience with fundraising marketing strategies.
Lydia went on to serve for more than eight years as a Church Communications Director, overseeing both internal and external communications to clearly communicate the church’s mission, build trust with members, and encourage generosity through accessible tools like online and recurring giving. In this role, she partnered closely with church leadership to support giving campaigns and highlight the real-life impact of financial support through storytelling.
These experiences have continued to fuel her dedication to empowering nonprofits through her writing.
Join the fundraising movement! Join the fundraising movement!
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