Bonterra Network for Good Reviews: Customer Opinions, Ratings, and Features
Should you choose Bonterra Network for Good for your fundraising needs? Read on to discover what real users think.
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Should you choose Bonterra Network for Good for your fundraising needs? Read on to discover what real users think.
Join the fundraising movement! Join the fundraising movement!When you’re shopping for the best fundraising platform and CRM, reviewing what real customers have to say is a great place to start.
Network for Good, acquired by Bonterra in 2022, is a popular choice for fundraising and donor management. But is it the best choice for your unique needs?
Below, I’ll share what real Bonterra Network for Good Customers have to say to help you decide.
Bonus resource: Discover five reasons why nonprofits move from Bonterra’s Network for Good to Donorbox in this blog post.
Users enjoy Bonterra Network for Good’s simple, easy-to-use interface.
Once you understand how to use the system, it is easy to use, allows you to divide contacts into groups so you can send specific communications to various contacts, and the donation platform is easy for donors and enables us to manage donations quickly.” – Cindy G.
The platform shines in its simplicity—most features are easy to navigate, even for staff members who are not tech-savvy.” – Michelle P.
Reviewers note that Bonterra Network for Good offers robust donor management tools.
Donor management is fairly simple. Creating filters and contact groups has helped us pull information to keep us informed about our donor groups and fundraising campaigns.” – Nici B.
Bonterra has been a lifesaver in terms of donor management. Using the contacts feature and email blasts, we have been able to put out higher and more frequent newsletters and mailings to our donors and subscribers.” – Rory G.
Many reviewers comment on the ease of running events using Bonterra Network for Good.
It also supports us with event planning and budgeting, while enabling us to express gratitude and maintain constant communication with donors, which I find essential.” – Teresa J.
I also find it extremely useful and user-friendly for managing our fundraising events, like setting up sponsorships and ticket sales.” – Amber R.
However, some users also report issues with the event management tool. In the same review, Amber R. goes on to share:
In the event space of the software, on the user’s end, it was not super user-friendly. We had some feedback from people who came to our event that said that the logging in and registration process was confusing.”
Many users said the main drawback of this platform is the cost.
The cost became prohibitively high for our organization, causing us to transition to a different platform.” – Mackenzie T.
The cost keeps going up!” – Denise S.
High platform costs can significantly limit your return on your fundraising efforts.
While some users reported enjoying Bonterra Network for Good’s customer service, many more commented that they had a poor support experience.
Very expensive for small organizations and customer service is not well done.” – Sean B.
Their customer service doesn’t have a phone number, they want you to use a chat feature which doesn’t work well with my internet browser. They can’t refund a donation quickly if someone gave by mistake, even though I notified them within hours of it happening.” – Jason L.
The last thing you need during a busy fundraising season is an unresponsive support team.
When a donor lands on your campaign, you want them to feel comfortable – they should recognize your brand right away. Some users report that it’s difficult to customize materials on the Bonterra Network for Good platform.
I find that the templates for the donation page are limiting in terms of customization options. There are constraints on how much I can customize, particularly regarding images and text formatting for things like donation impact statements.” – Brian C.
The templates can be restrictive. I would like more options for easier customization.” – Jeanine C.
While many reviewers enjoy the donor management tools, others are frustrated by limiting reporting options and the difficulty of customizing reports for deeper analysis.
I find it challenging that there is a lack of user-friendly reporting functionalities within the system itself. Having to export data to Excel spreadsheets for further manipulation is cumbersome and inefficient, especially with over 5,000 donors in the management system. This process not only causes confusion but also introduces possibilities for human error.” – Girls Inc. of Columbus
I’m not always happy with the way the features for pulling stats and understanding lapsed donors work. These features are not very easy or user-friendly to get out of Bonterra Network for Good.” – Victoria M.
When you rely on a tool to manage all of your donor data, you simply must have robust reporting capabilities to review and analyze your fundraising progress.
Bonterra Network for Good has a 4.4 out of 5 Value for Money rating on Capterra.
While their pricing isn’t fully transparent, some sources say that custom quotes typically start around $200-$300 and up, depending on the total number of contacts.
Here, you can review which features are included in a paid plan, and which features are available at an additional cost.
In addition to this monthly fee, donations are subject to donation transaction fees as high as 4.75%.
The pricing is a sticking point with reviewers, who share that although they like many of Bonterra’s features, the pricing is a big hurdle to successful fundraising.
One of our biggest cons is the price tag. We are a small nonprofit, and every penny spent needs to be for a good reason.” – Misty M.
Bonterra Network for Good’s features are rated 4.4 out of 5 stars on Capterra.
Their main features include:
Your organization may find these features limiting if you’re looking for additional fundraising functionality, like in-person donation kiosk software or membership management.
Customer support for Bonterra Network for Good is rated 4.6 out of 5 stars on Capterra.
Their customer support team is available via email, but they are not available 24/7.
Also, if you need help and support, good luck. There is supposedly a chat button in the platform, but it comes and goes as they do not work the stated service hours. This is a big SLA issue for us.” – David H.
While Bonterra Network for Good may meet your needs, Donorbox offers similar features, competitive pricing, 24/7 customer support, and more to help you take your fundraising to the next level.
Plus, getting started doesn’t require becoming an expert. See what Yassine Harouchi, founder of The Yass House, has to say about Donorbox CRM:
Donorbox offers three pricing tiers designed to scale as you grow:
See the pricing breakdown here and discover more about the features and perks each tier has to offer. Learn more about Donorbox CRM pricing when available by joining the waitlist.
For more reviews and fundraising platform comparisons, check out the rest of our Nonprofit Blog.
Lindsey spent years wearing many hats in the nonprofit world. Whether she was helping arts nonprofits with their messaging and content, planning a fundraising gala, writing an NEA grant proposal, or running a membership program with over 400 members, she learned how to navigate – and appreciate! – the fast-paced world of fundraising. Now, she loves sharing those hard-earned lessons with the Donorbox community.
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