Curious what other nonprofits are saying about Tithely? In this post, I break down the pros and cons, from features and pricing to customer support, so you can decide if it’s the right fit for your organization.
Join the fundraising movement! Join the fundraising movement!When choosing a fundraising platform, it’s helpful to hear from real users before you make a decision.
In this post, I’ve done the research for you and gathered the top Tithely reviews so you can see what people love and where the platform falls short.
Take a look at what other churches are saying about Tithely.
Tithely users appreciate how responsive the team is whenever support is needed.
We have had great customer service from Tithely. Very impressed with the quick response when we have issues or questions.” – St. Paul’s United Church
Customer service has to be one of their best features. They also assign you a customer service representative who checks in from time to time and gives you updates on new product features, which gives it a next-level feel.” – Next Gen Pastor and Communications Director
Some reviews note how effectively the system streamlines church data and operations.
Tithely brings so much under a single umbrella. It has helped to streamline our systems immensely!” – FBC Savannah
Everything feels streamlined and intuitive, which saves time and eliminates unnecessary frustration.” – T Cooks
Customers love how easy the system is to use, regardless of technical skill level.
One of the standout features is how easy it is to learn and use. Even our volunteers with limited tech experience are able to navigate the system with confidence.” – Lydia W
I love Tithely products-ease of use, amazing customer support, and variety of products to use all at a bundled price.” – Karrie Landsverk
Tithely reviews frequently mention delays in processing and payouts, with bank transfers taking longer than expected.
My only complaint is that credit card and debit card transactions take different amounts of time to process – It’s hard to get end of quarter donations processed in time for reports.” – Highlands Presbyterian Church
Donations collected sometimes take more than 10 days to be deposited.” – BLSpray
The banking end leaves a lot to be desired. It takes sometimes up to a week to end up in our account.” – Earl Baker
Figure out a way for ACH transactions to be deposited more quickly. This is the one thing that prevents us from closing our books each month, as we have to wait for the deposits (so they will match up with those on the bank statements).” – Marti Meuse
Reviews often mention limited customization options in Tithely, especially for email and reporting features.
The options for customizing websites and newsletters are clunky and limited compared to other web-design software such as Wix.” – Verified User
The only negative thing that I have found is it is a little hard to customize.” – Aaron M
Tithely’s reporting could be improved, as many users are frustrated by the difficulty of generating the specific reports they need.
Reports. I have a hard time running queries. For example, running a list of people who attend an event 50% of the time.” – Carrie G.
The reporting could be improved.” – Rob M
Report filters are not flexible enough.” – David
The reporting is a little labor intensive to get the information I’m looking for. We should be able to select which information we want to download.” – Mike
Tithely has a 4.9 out of 5 for “Value for Money” on Capterra.
The platform’s pricing starts with a free giving plan with limited features, while paid plans starting at $72 per month.
Tithely also charges a 1-3.5% processing fee every time someone gives. And while donors do have the option to cover those fees, some users feel the rates are higher compared to other platforms.
Higher service charge than other tithing options.” – Flora
The fees could be more competitive.” – Taylor A
It’s simple to use however the fees are little high.” – Pbwes
Tithely’s features are rated 4.6 out of 5 on Capterra.
Here are some of the platforms top features:
We are a new ministry and the free version has really helped us as we are getting started. As we grow we will definitely use more of the features.” – Tim
It’s worth noting that while the free plan can help you get started, many of these features aren’t included, and other platforms like Donorbox offer more in their free plans.
Tithely has a 4.9 customer service rating on Capterra.
The Tithely support team is available during business hours. As mentioned earlier, reviews praise the team for their quick and helpful responses.
However, some customers note that they prefer speaking with a live representative rather than a bot and would appreciate 24/7 support.
IF you have issues there is NO live support, you are speaking to an AI bot only via email.” – Kenneth Holder
Even though the site advertises M-F 5AM-6PM support, in the chat BOT it said I would here back via email in 2-3 business days.” – Mike Carl
Tithely isn’t the only church giving platform out there, and over 100,000 nonprofits – including churches – around the world have chosen Donorbox instead.
Let’s see how Donorbox and Tithely compare so you can decide if making the switch to Donorbox is worth it.
Through its dedicated church pillar, MinistryMomentum, it provides tools built specifically for churches to increase recurring giving, all with a professional donor experience that helps build trust.
Here are some of the top Donorbox features that ministries love:
Learn more about all the Donorbox features here. And for more reviews and fundraising platform comparisons, check out the rest of our Nonprofit Blog.
With a background in professional writing, Lydia brings over 10 years of experience in nonprofit communications under her belt, with a strong focus on fundraising and donor engagement. Her passion for supporting nonprofits was sparked during college internships with global mission organizations, where she gained hands-on experience with fundraising marketing strategies.
Lydia went on to serve for more than eight years as a Church Communications Director, overseeing both internal and external communications to clearly communicate the church’s mission, build trust with members, and encourage generosity through accessible tools like online and recurring giving. In this role, she partnered closely with church leadership to support giving campaigns and highlight the real-life impact of financial support through storytelling.
These experiences have continued to fuel her dedication to empowering nonprofits through her writing.
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