{"id":118261,"date":"2026-04-09T05:30:46","date_gmt":"2026-04-09T12:30:46","guid":{"rendered":"https:\/\/donorbox.org\/nonprofit-blog?p=118261"},"modified":"2026-10-08T07:55:54","modified_gmt":"2026-10-08T14:55:54","slug":"how-to-cancel-pushpay","status":"publish","type":"post","link":"https:\/\/donorbox.org\/nonprofit-blog\/how-to-cancel-pushpay","title":{"rendered":"How to Cancel Your Pushpay Account in 3 Simple Steps"},"content":{"rendered":"

Ready to part ways with Pushpay and move on to something better?<\/p>\n

In this article, I\u2019ll walk you through how to cancel your Pushpay account and share why it might be worth moving to a more robust fundraising platform like Donorbox.<\/p>\n

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<\/a>Why Cancel Pushpay?<\/h2>\n

While Pushpay does offer convenient online giving tools for supporters, it may fall short in several areas depending on your church’s needs and budget. Let\u2019s take a closer look.<\/p>\n

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<\/a>1. Long-term contracts<\/h3>\n

Pushpay requires nonprofits to commit to an annual contract ranging from 1-3 years in duration. If circumstances change, organizations are still responsible for the remaining balance and may face challenges when trying to get out of the contract early.<\/p>\n

Pushpay reviews<\/a> like this one highlight the issue:<\/p>\n

The long-term contracts are restrictive and don\u2019t offer the flexibility needed if your circumstances change or if you\u2019re dissatisfied with the service.” – <\/em>Verified User in Public Safety<\/em><\/a><\/p>\n

We CANNOT get out of our contract!…Save money and headache and go with another company!\u201d – <\/em>Anthony M<\/em><\/a><\/p><\/blockquote>\n

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<\/a>2. No crowdfunding or peer-to-peer functionality<\/h3>\n

Although Pushpay supports online church giving and supporter management, it doesn’t include built-in crowdfunding or peer-to-peer fundraising features<\/a>, which are key for increasing donations and expanding your reach.<\/p>\n

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<\/a>3. Costly for users<\/h3>\n

Pushpay does not publicly list its pricing. However, reviews suggest that, between base subscription costs and additional fees, it can become a significant investment.<\/p>\n

Processing charges and fees are the highest in the arena.\u201d – <\/em>Joshua S<\/em><\/a><\/p>\n

PushPay is extraordinarily expensive\u2026Rolls Royce Prices for Nissan Quality.\u201d – <\/em>Daniel E<\/em><\/a><\/p><\/blockquote>\n

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<\/a>4. Limited payment options<\/h3>\n

The platform offers a limited range of payment methods for supporters \u2013 direct bank transfer, cards, and only one digital wallet option.<\/p>\n

Bonus resource<\/strong>: Read this blog<\/a> to learn why offering more donation methods decreases donor drop-off.<\/p>\n

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<\/a>Step 1: Export Important Information<\/h2>\n

First and foremost, be sure to export all your important information \u2013 once your account has been closed, you\u2019ll no longer have access to your Pushpay portal. This includes data like your transaction history and previous giving statements.<\/p>\n

Here\u2019s a list of data you may want to export. You can also access additional built-in reports by navigating to Reports & Metrics<\/strong> > System Reports<\/strong>.<\/p>\n

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<\/a>Transactions<\/h3>\n

Log in to your Pushpay account and go to the Finance<\/strong> tab, then select the Transactions<\/strong> page.<\/p>\n

From there, apply any filters you\u2019d like, and once you\u2019re ready, click the Export<\/strong> button in the top right corner.<\/p>\n

Keep in mind that this export will include transactions that are still processing.<\/p>\n

\"Screenshot<\/p>\n

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<\/a>Giving statements<\/h3>\n

Log in to your Pushpay account and go to the Reports & Metrics<\/strong> page. From there, select System Reports<\/strong>, then open the Financial<\/strong> tab.<\/p>\n

Under Statements and Pledges<\/strong>, click Giving Statements<\/strong>.<\/p>\n

You\u2019ll receive an email with a link to open a PDF of the statements. Be sure to download and save the PDF to your computer, as the email link will no longer be active once your account is closed.<\/p>\n

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<\/a>Recurring giving<\/h3>\n

Log in to your Pushpay account and go to Recurring<\/strong>, then select the Overview<\/strong> page.<\/p>\n

From there, use the filter options as needed, and once you\u2019re finished, click the Export<\/strong> button to download your data.<\/p>\n

Pushpay also provides a Data Export service for $150. If you\u2019re interested in using this option, submit a support ticket<\/a> to schedule your export.<\/p>\n

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<\/a>Step 2: Review Important Account Closure Details<\/h2>\n

Here are some important things to know before closing your Pushpay account:<\/p>\n