- \n
- Pushpay makes giving easy through tools like a mobile app, text-to-give, and QR codes.<\/li>\n
- Users appreciate its simple setup process and helpful reporting features.<\/li>\n
- Many reviews raise concerns about high fees and restrictive long-term contracts.<\/li>\n
- Customers report challenges with getting support and integrating Pushpay with existing systems.<\/li>\n<\/ul>\n
\n<\/a>Pushpay Pros<\/h2>\n
Let\u2019s explore some real Pushpay experiences shared by nonprofits like yours.<\/p>\n
\n<\/a>1. Convenient ways to give<\/h3>\n
Pushpay users love how convenient it is for supporters, especially with tools like the mobile app and text-to-give.<\/p>\n
It’s very user-friendly on the app side for givers. –\u00a0Sharon P<\/a>.<\/p>\n
Pushpay makes it easy for our congregation to donate. The ability to use a qr code or text to give really helps. –\u00a0Fred P<\/a>.<\/p><\/blockquote>\n
\n<\/a>2. Easy to set up<\/h3>\n
Switching to a new system can feel overwhelming, but many Pushpay reviews note how simple it is to get set up and transition from a previous platform.<\/p>\n
The ease of implementation, set up and use is what I like most. I am not from the tech generation and to my surprise, with a coach, I have been able to navigate through the implementations process without too much difficulty. –\u00a0Troyann W.<\/a><\/p>\n
They walked me through importing data from my old software so that I have complete data in Pushpay. –\u00a0Becky K<\/a>.<\/p><\/blockquote>\n
\n<\/a>3. Easy reporting<\/h3>\n
Reviewers appreciate Pushpay\u2019s strong reporting features, saving them time on manual tasks.<\/p>\n
My administrative team is able to give me up-to-date reports concerning giving and receipts quickly. We have one place, rather than multiple sources, for our financial reports. –\u00a0Rick S<\/a>.<\/p>\n
The daily reports I receive on giving are easy to work with. – Robin D<\/a>.<\/p><\/blockquote>\n
\n<\/a>Pushpay Cons<\/h2>\n
\n<\/a>1. Added fees<\/h3>\n
Many reviewers aren\u2019t happy with the additional fees Pushpay adds on top of its monthly subscription.<\/p>\n
They mislead donors by thinking they are paying the fee for the church but in reality they are just giving more which Pushpay takes their percentage off the total and still bills the church the full amount plus the extra. –\u00a0Naomi M.<\/a><\/p>\n
My biggest gripe with Pushpay are the fees. While it’s understandable that that they are a business who needs to make money, many churches have found it a hardship to pay their base fee as well as the percentage they take for the transition. –\u00a0Maizy F<\/a>.<\/p><\/blockquote>\n
\n<\/a>2. Only offers long-term contracts<\/h3>\n
Although you can choose a monthly payment option, Pushpay still requires you to commit to an annual contract, with terms ranging from one to three years.<\/p>\n
For some users, that level of commitment feels limiting, especially if circumstances change.<\/p>\n
If you decide to cancel early, you\u2019re responsible for paying the remaining balance, and some customers find it hard to get out of their contract altogether.<\/p>\n
Upon leaving Pushpay they threw at us that we signed a 2 year contract. We were under the impression we were under a 6 month free trial. – Jeff C<\/a>.<\/p>\n
The long-term contracts are restrictive and don\u2019t offer the flexibility needed if your circumstances change or if you\u2019re dissatisfied with the service. –\u00a0Verified User in Public Safety<\/a><\/p>\n
While attempting to contact customer services we discovered that we were in a two year contract that could not be canceled. –\u00a0Diana P<\/a>.<\/p><\/blockquote>\n
\n<\/a>3. Difficult to integrate with other systems<\/h3>\n
Some reviews mention that integrating Pushpay with other systems can be challenging.<\/p>\n
I dislike that it doesn\u2019t integrate with Planner, which we use to coordinate all of our church teams. –\u00a0Verified Reviewer<\/a><\/p>\n
We are currently using F1 as a church and we have integrated F1 with PushPay, this can sometimes cause a headache. – Verified Reviewer <\/a><\/p><\/blockquote>\n
\n<\/a>Pricing<\/h2>\n
Pushpay has a 3.6<\/a> out of 5 rating for \u201cValue for Money\u201d on Capterra, which tells you right away that users have mixed feelings about the cost.<\/p>\n
While their pricing isn\u2019t publicly listed, many reviewers say it adds up quickly. Beyond the base subscription, the processing fees and additional charges often leave nonprofits feeling like they\u2019re not getting enough value for what they\u2019re paying.<\/p>\n
Processing charges and fees are the highest in the arena… – Joshua S<\/a>.<\/p>\n
COST! too expensive to have that software plus fees they charge… –\u00a0Richard R<\/a>.<\/p><\/blockquote>\n
\n<\/a>Features<\/h2>\n
Pushpay\u2019s features are rated 4.1<\/a> out of 5 on Capterra.<\/p>\n
Here are their top features:<\/p>\n
- \n
- Donor tracking and management, including giving history and contact details<\/li>\n
- Recurring gift management and tracking<\/li>\n
- Personalized support and coaching<\/li>\n
- Stock and cryptocurrency giving options<\/li>\n
- Campaign pledging tools<\/li>\n
- Financial reporting and analytics<\/li>\n
- MyChurch Giving app<\/li>\n<\/ul>\n
While Pushpay does offer a solid set of tools, some users feel the overall value doesn\u2019t always match the price.<\/p>\n
It is just in no way worth the cost! And the idea of being locked into annual contracts with so many services not requiring that is insane. – Anthony M<\/a>.<\/p><\/blockquote>\n
\n<\/a>Customer Support<\/h2>\n
Pushapy has a 3.8<\/a> out of 5 rating for customer support on Capterra.<\/p>\n
Pushpay offers online support during business hours, with additional weekend and holiday support for urgent requests. However, many reviewers find it hard to get in touch with Pushpay.<\/p>\n
The customer support. There no phone number to reach anyone and you have to do it all electronically, which normally I don’t mind, but when it takes 48 hours to get an answer, that’s a problem. – Sharon P<\/a>.<\/p>\n
Over the last three to four weeks I have repeatedly attempted to communicate with customer service and have received several times an almost identical email in reply. –\u00a0Diana P<\/a>.<\/p><\/blockquote>\n
\nHow Donorbox Compares<\/h2>\n
![\"Donorbox](\"https:\/\/donorbox.org\/nonprofit-blog\/wp-content\/uploads\/2026\/04\/pushpay-reviews-donorbox-comparison.png\")
<\/p>\nAfter reading these reviews, you might be wondering if there\u2019s a giving platform that better fits your organization\u2019s needs.<\/p>\n
More than 100,000 nonprofits worldwide have chosen Donorbox over Pushpay, and here\u2019s why<\/a>.<\/p>\n
Donorbox offers a comprehensive suite of fundraising tools with no long-term contracts, a completely transparent pricing model, and processing fees starting as low as 1.75%<\/strong>.<\/p>\n
Even better, the free standard plan includes everything you need to start raising support, with no monthly subscription cost.<\/p>\n
Donorbox has worked great for our small nonprofit, making it easy to collect donations, track donor history, and integrate with our CRM to streamline reporting and stewardship. –\u00a0Samantha A.<\/a><\/p><\/blockquote>\n
Here\u2019s what Donorbox offers:<\/p>\n
- \n
- Highly customizable donation pages<\/a> and embedded donation forms<\/li>\n
- A dedicated ministry pillar<\/a> to help the church increase tithes<\/a><\/li>\n
- UltraSwift™ checkout with 22+ payment methods designed to reduce donor drop-off<\/li>\n
- Expanded reach through crowdfunding and peer-to-peer campaigns<\/a><\/li>\n
- Advanced donor management tools<\/li>\n
- Event ticketing, attendance tracking, guest check-in, and more<\/li>\n
- A donor portal where supporters can manage their giving, plus QuickDonate™<\/a> for one-click donations<\/li>\n
- Donorbox Live™ Kiosk<\/a>, turning your tablet or smartphone into a cashless giving station for in-person events or church lobbies<\/li>\n
- 5,000+ integrations for CRM, marketing, accounting, and more<\/li>\n<\/ul>\n
Check out more Donorbox features here<\/a>. For more reviews and fundraising platform comparisons, check out the rest of our Nonprofit Blog<\/a>.<\/p>\n\n\t \t\t\t\t\t\t
![\"Bottom](\"https:\/\/donorbox.org\/nonprofit-blog\/wp-content\/uploads\/2018\/10\/seemless-giving-tools.webp\")
\n\t\t\t\t\t\t<\/a>","protected":false},"excerpt":{"rendered":"Thinking about switching to or from Pushpay? Hearing how other nonprofits have experienced the platform can really help you make the best decision for your organization. Below, I\u2019ve pulled together some of the top reviews to help guide your choice. Key Takeaways Pushpay makes giving easy through tools like a mobile app, text-to-give, and QR […]<\/p>\n","protected":false},"author":82,"featured_media":117992,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":"","_ppma_block_editor_authors":""},"categories":[3],"tags":[],"ppma_author":[6389,6366],"class_list":["post-117977","post","type-post","status-publish","format-standard","has-post-thumbnail","category-nonprofit-tips","entry"],"acf":[],"yoast_head":"\n
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Her passion for supporting nonprofits was sparked during college internships with global mission organizations, where she gained hands-on experience with fundraising marketing strategies.\r\n<\/br><\/br>\r\nLydia went on to serve for more than eight years as a Church Communications Director, overseeing both internal and external communications to clearly communicate the church\u2019s mission, build trust with members, and encourage generosity through accessible tools like online and recurring giving. In this role, she partnered closely with church leadership to support giving campaigns and highlight the real-life impact of financial support through storytelling.\r\n<\/br><\/br>\r\nThese experiences have continued to fuel her dedication to empowering nonprofits through her writing."},{"term_id":6366,"user_id":86,"is_guest":0,"slug":"jamylee","display_name":"Jamy-Lee Holt","avatar_url":"https:\/\/donorbox.org\/nonprofit-blog\/wp-content\/uploads\/2024\/11\/cropped-IMG_0103-96x96.jpg","author_category":"5","first_name":"Jamy-Lee","last_name":"Holt","user_url":"","job_title":"","description":"<p>Jamy-Lee has over 7 years of experience in copywriting and content marketing. With experience teaching in underserved communities and volunteering for animal rescue organizations, she has a first-hand understanding of the challenges faced by mission-driven organizations. She now uses her passion for writing to share practical insights that help nonprofits fulfill their missions.<\/p>"}],"_links":{"self":[{"href":"https:\/\/donorbox.org\/nonprofit-blog\/wp-json\/wp\/v2\/posts\/117977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/donorbox.org\/nonprofit-blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/donorbox.org\/nonprofit-blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/donorbox.org\/nonprofit-blog\/wp-json\/wp\/v2\/users\/82"}],"replies":[{"embeddable":true,"href":"https:\/\/donorbox.org\/nonprofit-blog\/wp-json\/wp\/v2\/comments?post=117977"}],"version-history":[{"count":0,"href":"https:\/\/donorbox.org\/nonprofit-blog\/wp-json\/wp\/v2\/posts\/117977\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/donorbox.org\/nonprofit-blog\/wp-json\/wp\/v2\/media\/117992"}],"wp:attachment":[{"href":"https:\/\/donorbox.org\/nonprofit-blog\/wp-json\/wp\/v2\/media?parent=117977"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/donorbox.org\/nonprofit-blog\/wp-json\/wp\/v2\/categories?post=117977"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/donorbox.org\/nonprofit-blog\/wp-json\/wp\/v2\/tags?post=117977"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/donorbox.org\/nonprofit-blog\/wp-json\/wp\/v2\/ppma_author?post=117977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}} - A dedicated ministry pillar<\/a> to help the church increase tithes<\/a><\/li>\n
- Highly customizable donation pages<\/a> and embedded donation forms<\/li>\n