Unfortunately, fraud is inevitable in online payments. It is less of a problem with donations, but chances are it may happen. Scammers use donation pages to test stolen credit cards. Oftentimes, the donation will have a gibberish email (eg. *protected email*) and have a low dollar amount ($0.50 – $1). If you see suspicious donation from unknown sources, don’t worry, just take the following steps.
1. Try to email the suspicious donor. If the email bounced or they don’t respond, REFUND the donation. You may get hit with a $15 chargeback fee if you do not refund the transaction within 1-2 weeks. If the donation email or name is clearly fake, go ahead and refund the transaction right away.
2. If your donors are primarily in the USA, we would highly recommend turning on the billing zip code verification under your account settings. If your donors are mostly outside of the USA, it would be better not to turn on billing postal code verification. This is because cards outside of the US may not have their postal code info included.
3. We recently added a new a feature in the campaign editor to enforce a minimum donation amount. We recommend setting that to ~ $3. A higher charge amount will deter scammers from testing stolen cards.