Acceptable Usage Policy

  1. Donorbox is an independent donation platform that gives organizations the ability to collect funds via their digital presence. This Acceptable Use Policy (“AUP”) sets out the terms under which a Donorbox customer account holder may use this platform to raise funds. Once the account sign-up process has been completed, it is understood that the account holder accepts these terms and agrees to abide by them.
  2. We may revise and update this AUP from time to time, at our sole discretion. Any changes are effective immediately upon posting on our website, and will apply to your account and use of our services thereafter. You will be notified via email if changes may significantly affect your use of Donorbox services.

Prohibited Fundraisers

Donorbox aims to provide a donation platform where all valid sides of a conversation can be heard. We do not necessarily share the views of our users and the content they choose to share on their website/ fundraising pages. Any such content should not be construed as a reflection of Donorbox’s opinions.

Donorbox may not be used for activities related to the following:

Interpretation of Terms

Donorbox solely reserves the right to interpret the terms of this AUP and to make all final decisions on any related disputes that may arise.


Any Donorbox account suspected of contravening any clause within our Terms of Service may be subjected to a review process by an internal jury. The ruling and action decided upon will be final and not subject to further discussion. Based on the jury’s decision, possible action could include one or more of the following:

If an organization or any of their contributing members have committed a bannable offence, even before using Donorbox, they may still be allowed to hold an account after a period of 3 years since the date of the incident. If deemed necessary by Donorbox, a public apology or renouncement of actions may also be required. In all such circumstances, Donorbox will solely decide the conditions under which such a customer or organization may resume using our services.

In cases where a related legal ruling has been levelled against an organization, Donorbox will defer to that legal ruling which may affect whether a fundraiser will be allowed on the Donorbox platform. Donorbox will also share data with official law enforcement agencies if legally compelled to do so by a subpoena or similar court-ordered instruction.